Since the switch to WebsitePanel I have been busy updating a lot of the support docs and related pages.

If you look on the manu menu at the top of the site you will see there is now a "Support" menu and everything is now under here. the main support page now contains links to all the user guides and documentation you will need.
The FAQ's have been updated with more WebsitePanel specific info and common answers, and there is now a whole new support ticketing system. I was planning to use getSatisfaction as the sole support solution, which would be fine aside from the fact that all posts are public, so it is not ideal for requests that require the sharing of login details such as DSN and RDS setup. So I started searching around for an alternative FREE solution and came across Assistly.com in the google Apps marketplace, which is FREE for the first support agent (an agent is a person who logs into the ticket system).  If you only need a single support agent then the free version off Assistly is pretty good, it integrates automatically with gmail for your email support mailbox and has a fair amount of customisability if you know HTML, CSS and Jquery in the email templates. Unfortunately you can only use these customisations in the  widgets that you place on your own site and not directly on the support portal unless you pay $20 per month for the advanced editor.

So the current support options are :-

• for general questions, feedback, suggestions, praise please use getSatisfaction FEEDBACK button at the side of the site, but please do check the support pages and FAQ first.
• for account specific questions, login issues, RDS or DSN  requests please use the new "contact support" page in the support menu.

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